Small scale businesses that are in the process of making a stand in the market should be on the lookout for any and every opportunity for growth. Whether it is using automation tools, or getting hands-on CRM software, it is important to choose one that is cost-effective, easy-to-use, and performs the most functions. It is a challenge to get more customers and to keep the existing customers attracted to your service in this world of unending options for every service. This is why CRM tools are so important. CRM tools help you procure and organize customer contact information, keep track of the sales process, and segregate prospects according to their needs. The best CRM tools even help you predict market and customer patterns. Let’s take a look at the best CRM tools for small businesses in 2020:
List of Top 10 Best CRM tools :-
Hubspot is a completely free of cost CRM tool that offers all the basic features of CRM software. Using this tool you can keep track of your company’s activities, customer contacts, emails, and deals. It offers free pipeline management making your job less tedious. You can track prospect clients, schedule meetings with them, and chat live. Moreover, Hubspot also offers integration options with popular apps like Salesforce and Shopify.
Drip is one of the leading e-commerce CRM’s. With Drip it’s easy to automate workflows, generate email campaigns, customize the content, and much more. It offers all basic CRM features but also enables you to segment lists of prospect leads and track sales conversions. Drip also generates actionable reports and enables live online conversations. Drip can also be integrated with other online services like emails and online lead generators. Social media workflows are also available. You can use Drip-free for 14 days after which it is 49$/month, with 24/7 customer care and email support.
Zoho empowers small businesses by providing them marketing and online productivity tools all on one cloud-based software platform. You can manage contacts, promote your brand, and provide customer support on Zoho. It helps you with business analytics reports so that you can take intelligent steps towards every situation and has a mobile app so that you and your team can manage all of your work anywhere, anytime. Zoho has built-in security features that will keep your confidential data safe. For up to 3 users, Zoho has a free plan. But to avail, all features the paid plans are advisable which start at 12$/month.
Salesforce is a CRM titan, probably one of the best services you can find. it has been around for a very long time in the CRM game. Its unique feature is that you can personalize the customer journey according to yourself. Using emails, messages, digital advertising, and social media content, Salesforce helps you with brand promotion. You can track and schedule meetings as well. There are many advanced features for all your possible needs as a small business. The plans start at 25$/month per user.
If you are a business owner who lacks the technical know-how to customize a CRM, or if you are someone who wears a lot of hats and has less time on their hands, then Salesflare is the CRM for you. It is specifically designed to string together businesses and handle the transactions. Automatically pulls up the information you might need and keeps itself up to date with the latest information. It will compensate for your lack of knowledge or your dearth of time. The plans start at 30$/month for each user.
6. Microsoft Dynamics 365
Microsoft Dynamics CRM is one of the most popular CRM tools because of its seamless tracking of customer information and deals across all different Microsoft platforms. It integrates all third-party applications that you are using and also provides insights using its artificial intelligence data which makes it easy to identify the right type of customers. Although its user interface can be a bit more simplified and the data entry can be a bit confusing for beginners, it is an excellent tool for small businesses. There are a variety of plans offered. Do give it a try.
7. Monday.com CRM
Monday.com CRM is a cloud-based project management software that will help you in managing the workload interestingly and attractively. it’s offers color codes for the progress of tasks that your team members are up to. This enables you as a leader to track progress and make suggestions. It offers a unique way of communication for the teams in context with a task given to them. This is done by attractive color-coded rows called ‘pulses’. All the work is done on a board which can be viewed by the client as well. The only downside is that the board can sometimes appear too cluttered. But apart from that, Monday.com is excellent software. There is a free trial available for 14 days after which there are various plans to choose from according to the size of your team.
Engagebay is another all-in-one sales and marketing software perfect for small to medium-sized businesses that need a platform to fulfill all their needs. It helps you generate leads, manages the customer data, stores document, proposes quotes and offers, and evaluates leads too. calendar reminder system that makes sure tasks are done before the deadline. It can be operated by phone as well. Engagebay offers a free trial, after which the price is 14.99$/month.
9. Oracle Netsuite CRM
Netsuite CRM+ founded in 1998 offers a perfect real-time view of your customers. Netsuite CRM+ then uses this information to combine customer activities with business sales and shipping process. It has a one-of-a-kind marketing automation system that uses emails and social media data and comes up with marketing solutions. With Netsuite CRM+ sharing information large or small between departments is easy. Netsuite CRM+ also provides training and customer support. There is a free trial available after which there are plans according to your needs.
10. User.com CRM
User.com CRM helps you increase your growth by the data collected through their multiple ways of communication with the customer. These include emails, chatbots, live chats, etc. You can customize your branding with User.com CRM. It also helps you track visitors according to their location. The customer support could be better, but overall User.com will not disappoint you. There is a free trial available after which the pricing is 49$/month. This price is calculated by the number of contacts inside the system.
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